I am giving 5 stars because I have loved brining my pups to be groomed here. Both my aging yorkie and my puppy love going there. My puppy doesn't want to leave. The groomers are excellent and the owner is wonderful.
I won't give less stars due to m more...y recent experience but I will no longer be using their services due to an unreasonable cancelation fee. I scheduled an appointment , they called me to change the date, I agreed. They called back asking if I would like afternoon the next day. I agreed. That morning I responded to their reminder text that I needed to reschedule, a work meeting was added to my calendar at the same time as the appt. They called and told me I owe a $50 cancelation fee. I asked where and when I agreed to it, I was told it was on the website. If its there I can't find it. I asked if the fee would be waived. And I was told no. I reminded them of my loyalty and the many years I have used their services. I asked, if they really want to loose a client over this? I was told it is their policy and stand on it, but would talk to the owner. I have not heard from them since, other then an automated text to review my experience. This recent experience was dissatisfactory.
1. Nowhere can I find this $50 cancelation policy posted online.
2. The facility reschedule me twice.
3. I did not have the opportunity to give 24 hours notice considering the facility scheduled me less than 24 hours of the appointment. less...

Response from the Owner

Im glad we had a chance to talk and resolve any misunderstandings. Merry Christmas 🎄 Sherri

Our dog is anxious but he loves Shampoochies! Staff is kind and does a beautiful job making him look like a king.

Response from the Owner

Thank you for your kind review, it is welcomed and appreciated! 🐾💕

We love Shampoochies! Melissa is amazing and she takes such good care of our dogs! Highly recommend!

Response from the Owner

Thank you 🙏

Erin is absolutely a saint. She takes care of my old cranky dog with such love. I will forever love her

Response from the Owner

I am extremely fortunate to have such an amazing staff, we love Erin too! Thank you Sharon 🐾

All the groomers do a great job with our Shih tzu Daisy. Thank you for taking great care of our baby.

Response from the Owner

Thank you very much Kelly, we value you and that you chose us! HNY 🥂

I have taken Shyia and Meeko to them for quit awhile now . My wife and I trust them . They do a great job and take care of our fur babies with lots of love.

Response from the Owner

I am so lucky to have such lovely clients ♥️who love their dogs and trust us. Thank you ladies and HNY!

I absolutely love the staff at Shampoochies!! I feel at ease dropping Nova off for grooming 😊

Response from the Owner

❤️

The best thing about shampoochies is the staff. They are not only competent but also gentle and caring. It is a gift to have groomers whom your dog is happy to go to.I highly recommend this place. I am a regular customer and never disappointed. Pat more... Dutton less...

Response from the Owner

Thank you so much Pat. Always happy to see you and Rocky! Happy Holidays.

Everyone is great!! I have an older very nervous German Shepard and they take their time with her and are attentive! Been with Sherry Since she just started at her first location would never go anywhere else for my Maverick.

Response from the Owner

Thank you Charlene Means a lot to me... Sherri

I was so pleased and happy on the wonderful job Angel did with my Yorkie. Definitely would recommend this place a hundred times over. Wonderful experience. So glad I found them

Response from the Owner

Wonderful!