Coco hair cut was ok but the top of head was cut way to short

Response from the Owner

We will note that in our systems and make sure to keep it longer next time.

I moved to Bel Air about three years ago, was nervous to find a new groomer. However, I took my collie/lab mix to Pet Nirvana for grooming, and I couldn't be happier with the results! They truly understand the importance of listening to their clients more... and asking detailed questions to ensure they deliver exactly what you want. My dog has poofy fur, and I've always been hesitant about grooming because I didn't want her to lose her natural look. However, they managed to tame her hair perfectly without cutting it all off or shaving her. The attention to detail and skill they displayed was impressive. I highly recommend them to anyone looking for a professional and caring groomer! less...

Response from the Owner

Thank you so much for this awesome review!!! We appreciate it! Many people forget do good reviews!!

Diana and Crystal always do a good job grooming Trixie! The staff at the store are very courteous and keep me up-to-date on her grooming progress. Also, the store is very nice and has many great pet products. I highly recommend!

Response from the Owner

We Love Trivia! She is such a good Girl!

Beautiful job on my mini golden doodle.

Response from the Owner

Thanks Karen for letting us know!!

My Bruno is a baby. A pleasant young lady held him so he could get his nails cut

Response from the Owner

awe! thanks for your nice Review!

great job. my pet looks great

Response from the Owner

AWESOME TO HEAR! We look forward to see you again soon!

Pet Nirvana butchered my Shih-Tzu's fur.
Uneven chop marks from clippers were present in their fur.
Facility is not cleaned very well, as other doors & mine were marking areas of the shop. Manager complained about it. We called owner to come to a more... solution to this problem & got fed nothing but excused & Deflection- blaming my dogs.
ATROCIOUS customer service. Will never use this Groomer ever again. Strongly urge any newcomers to avoid this Groomer. less...

Response from the Owner

I wouldn't respond to these, however I have to in order to dispute it. Ms Scott, I really do not understand why this has blown up this badly. It is a real shame that you would trash a small woman owned business. We are in no way trying to scam any more...one. We hardly ever charge the matting fees. I would have had no problem giving you the $25 refund, your husband called, yelling, swearing and threatening me that If I didn't refund you, he would ruin my business on any and all social media sites. Im not sure why you didn't call me instead of your husband. Men do not intimidate me. I wont be disrespected in that way by anyone. The minute that happens, I say have a nice day. I dont entertain it or reward that behavior. Imagine if everyone did that... We have been the only grooming shop that has done your two dogs. The new puppy was not groomed in 5 months, there is no way the dog couldn't have been matted. Im really just disgusted by the entire thing. Shame on you for lying! less...

My pet was well taken care of by the groomer and staff. They were professional and loving to my pet. They also gave me some good sound advice when it came to ensuring that my pet was cared for and loved by the family. I am a return customer as my ot more...her dogs go there as well. I’ve never had an issue as they treat all of their customers like family less...

Response from the Owner

Thank you Cathy!!

I have always had the best experience with grooming and the team at Pet Nirvana always does an amazing job! I love their shop and always leave with a few treats and toys!

Response from the Owner

Thank you!